| |
Service |
Service Standard |
Performance Achieved
(2010-11) |
| (1) |
Initial contact with complainant for investigation by Case Officer |
Contact complainant for investigation within 7 working days of receiving a case. |
99.95%
|
| (2) |
Responding to enquiries by complainant/complainee on investigation progress |
Inform complainant/complainee of investigation progress within 3 working days. |
99.93%
|
| (3) |
Informing complainants of enforcement actions |
|
|
| A. Cases involving prosecution |
| A1. |
Notify complainants by phone of issue of prosecution summonses not less than 2 working days before the summonses are applied. |
|
98.79%
|
| A2. |
Notify complainants of prosecution results within 10 working days of receiving a verdict. |
|
99.89%
|
| B. Cases involving surcharge |
| B. |
Notify complainants by phone of issue of surcharge notices not less than 2 working days before actual issuance. |
|
|
